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Excellent |
Very Good |
Good |
Poor |
| Service |
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| 1.Courtesy of our employees |
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| 2.Speed of Service |
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| 3.Professionalism of our employees |
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Excellent |
Very Good |
Good |
Poor |
| Location |
| 4.Hours of operation |
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| 5.Convenience of our branches |
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| 6.Privacy in branches |
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| 7.Convenience of ATMs |
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| 8.Neatness/Cleanliness of our branches |
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| 9.Parking |
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Excellent |
Very Good |
Good |
Poor |
| Products and services |
| 10.Checking services |
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| 11.Fees & service charges |
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| 12.Interest rates on savings |
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| 13.Credit Card services |
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| 14.Loan services |
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| 15.Interest rates on loans |
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| 16.Telephone banking |
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| 17.Internet banking |
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| 18.Account statements |
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| 19.Investment services |
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Excellent |
Very Good |
Good |
Poor |
| Our Website |
| 20.General appearance |
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| 21.Accessibility of information |
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| Overall satisfaction |
| 22.What is your overall level of satisfaction |
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Excellent |
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Very Good |
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Good |
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Poor |
| 23.Would you recommend us to a friend? |
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Yes |
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Maybe |
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Unlikely |
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No |
24.How does our service compare
with other financial companies you
deal with? |
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Much Better |
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Better |
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Same |
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Worse |
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| Comments |
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